Travel formalities
For peace of mind, plan ahead by checking essential formalities: passports, visas, residence permits, and country-specific requirements.
Luggage
Properly preparing your hand and checked luggage is an important step before your trip. Knowing the best practices is essential.
Cabin luggage
Each airline has its own conditions regarding cabin baggage. So it’s important to check with your airline before you travel.
Cabin baggage
Weight and dimensions of cabin baggage
Each airline has its own conditions regarding cabin baggage. So it’s important to check with your airline before you travel.
Liquids in the cabin
For safety reasons, carrying liquids in the cabin is strictly regulated.
You may take the following items in the cabin:
- Liquids up to a maximum volume of 100ml: each container must be packed in a single transparent plastic bag
- Liquid purchases at Duty Free, packed in a security bag: the receipt must remain visible in the security bag, along with the liquid item. Beware of flights with stopovers, where your items may be refused re-boarding
- Medicines and specific food products: these must meet a particular need (e.g. baby food).
What is considered a liquid and what is not ?
What is considered a liquid and what is not?
Safety regulations apply to all liquids, aerosols, gels, pastes, creams, lotions, foams, jams, soft cheeses and any other substance that is at least partially liquid at room temperature.
Liquids with a volume of more than 100ml must therefore be carried in the hold.
Checked baggage
Weight and dimensions of checked baggage
On average, for most airlines :
- The weight may not exceed 23kg : this varies from airline to airline. If the authorised weight is exceeded, additional charges may apply.
Prepare checked baggage properly :
- Label your hold baggage at the check-in counter
- Remove your old travel labels
- Check that your baggage is securely locked. If you use a padlock, it must be TSA-approved for security reasons
- Do not carry valuables in the hold
- Pack fragile objects carefully
- For connecting flights, the transfer is generally carried out by the airline. However, if you are flying with different airlines, it is advisable to check with each of them.
For more information about hold baggage, please contact your airline.
Items prohibited on flights
A number of objects and articles are regulated and prohibited on planes. These are objects that can pose a risk to the safety and security of flights.
It is important to know the regulations in force regarding the carriage of objects and articles on planes to make the right arrangements, while knowing that airlines may be more restrictive than the regulations in force.
Non-exhaustive list of prohibited or restricted items on planes
Non-exhaustive list of prohibited or restricted items on planes
fiche_objets_interdits_ou_reglementes_0.pdf
Recommendations
When preparing your baggage and at check-in, Montpellier Méditerranée Airport invites you to follow the recommendations below :
- Keep your medical treatments and prescriptions with you,
- Never leave your luggage unattended, even for a short time, as it could become suspect and be destroyed,
- Do not accept any luggage or parcel from a third party, for whatever reason,
- Report any abandoned luggage or packages to airport staff.
Practical information
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Delayed or lost baggage
For operational reasons, your checked baggage may be delayed during transport. Don't panic, he may not be lost ! Baggage is usually rerouted within 48-72 hours by the airline.
Steps in the event of lost or damaged baggage
For an Air France flight :
A dedicated baggage service is provided by the airline within the terminal itself :
- Opening hours : from 8 am to 10 am and from 5 pm to 7 pm.
- Outside these hours : service by phone on 09 69 39 36 54, from 7:30 am to 10:00 pm.
For all other flights :
Go to the information desk at Montpellier Méditerranée Airport or any other destination airport or contact your airline on arrival.Present all the documents concerning your flight (ID, boarding pass, baggage coupons, proof of the value of your luggage and its contents).
The search will then be launched and a follow-up will be set up by the airline.Your rights in the event of delay or loss of your baggage
Consult the Economy, Finance, Action and Public Accounts portal to find out about your rights in the event of a delay or loss of luggage.
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Damaged baggage
For any incident concerning your checked baggage, Montpellier Méditerranée Airport advises you to contact your airline or consult the "Luggage" section of their respective websites. or consult the "Luggage" section of their respective websites.
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Lost and found
Have you lost an object, or your child has forgotten his cuddly toy ? No fear ! SA AMM and its partner Troov allow you to make your declaration online by filling out the loss form on TROOV
Thanks to TROOV, you declare the lost item online in complete security, giving as much information as possible, and then you opt for on-site recovery or home delivery (paid services).
The conservation* and return of objects recovered by SA AMM are subject to a regulation, we invite you to consult it.* Limited retention period depending on the type of object, refer to the Regulations
Lost and found policy
AMM lost and found policy
reglement-gestion-des-objets-trouves-amm-09-02-2023_0.pdf
Make your trip easier!
Prepare your trip
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Check-in
All the information you need to check in at the airport or complete online check-in.
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Security checks
Everything you need to know about security checks for a stress-free departure from Montpellier.
