Frequently asked questions

Online booking is available for any period of 3 to 60 days of parking. Other car parks are accessible without reservation.

For more information, visit the rates & booking  page of our parking section.

You can book your parking spot online 6 months in advance and up to 1 hour before the start of your parking. For more information, go to the rates & booking page of our parking section.

No, but it guarantees you an available spot when you arrive at the P6 100% Web car park.

Please note that payment refusals depend on your bank and not on Montpellier Méditerranée Airport. We invite you to renew your order after contacting your bank or by using another payment method.

We invite you to check your spam mail or log in to your MPL account. At any time, you can reprint or download your reservation voucher from the "My orders" tab. If you still cannot find your reservation voucher, please contact us via our contact page. 

You can cancel your reservation yourself free of charge up to 3 hours before the start of your parking, directly from your MPL account, “My orders” tab, then “View my order” and “Cancel my reservation”. Your bank account will be automatically credited once the cancellation is confirmed from your MPL account.

For reasons of availability and management of parking spaces, it is not possible to modify a reservation. However, you can cancel your reservation yourself free of charge up to 6 hours before the start of your parking, then make a new reservation, directly from your MPL account, “My orders” tab, then “View my order” and “Cancel my reservation”. Your bank account will be automatically credited once the cancellation is confirmed from your MPL account.

To enter the P6 100% Web car park:

• Enter the access code that was given to you on the numeric keypad located on the P6 – 100% Web car park entrance terminal. Once your access code is validated, the terminal will automatically issue you with a ticket. Keep it, you will need it to exit the car park.
• If necessary, do not hesitate to use the intercom by pressing the "i" button to obtain assistance: assistance is available from 4:30 a.m. to 11:00 p.m. (or until the last scheduled flight).
• Allow enough time to park your vehicle and reach the terminal on foot, respecting the time constraints related to your flight (estimated journey time of approximately 5 minutes).

You can enjoy your reservation up to 6 hours before your scheduled arrival time and up to 6 hours after your scheduled departure time. If you plan to arrive earlier or depart later, consider canceling your reservation and then making a new reservation, directly from your MPL account.

It is not possible to extend a parking reservation that has already started. You will simply have to pay the supplement corresponding to your overstay directly at the exit terminal (7€/24h from the date & time of the end of the reservation).

For any parking reimbursement request, simply complete the “Parking Reimbursement” form.

Yes, there are car parks available without reservation. However, booking your parking online allows you to benefit from the best rates. For more information, visit the rates & reservations page of our parking section.

A drop-off point is available at Montpellier Airport. You have 10 minutes free.

All airport car parks are located within a 10-minute walk of the terminal building. For more information, please visit the Rates and Booking page of our Parking section.

50 m from the Departures hall, Car Hotel is a 24/7 secure car park that allows you to quickly access the terminal, and benefit from a valet parking service and interior/exterior cleaning.

• For Car Hotel, follow the P2 car park.
• Tel.: 04 67 20 86 46 or 04 67 65 31 96 

For all other car parks managed by the airport, the fees charged are only parking fees, the airport declines all responsibility in the event of damage, accident or theft.

Dedicated spaces for people with reduced mobility are available in car parks P2, P4 and P6 and have identifiable signage. To find out more, go to the rates & booking  page in our Parking section.

The car parks are accessible 24/7. If you have a reservation for the P6 car park, you can enter up to 6 hours before the start of your parking time and exit up to 6 hours after the end of the time indicated in your reservation.

If you exceed this 6-hour period, a penalty fee of €7 per day is applied, in accordance with the General Terms and Conditions of Sale.

The width and height of the entrances/exits is 2.50 m on all airport car parks. Vehicles exceeding these dimensions cannot park on the airport car parks. The maximum height for the P2 basement is 1.90 m.

Yes, all airport car parks are accessible to two-wheelers, at the same rates as cars.

You can join our loyalty program to benefit from a 20% discount on your parking. This card is a prepaid parking pass, usable in the Drop off, P2 & P4 car parks only, valid all year round and rechargeable at any time at the automatic pay stations and/or with the parking agent in the basement of P2.

Subscribe for €96 of parking and pay only €80.

Subscribe for €192 of parking and pay only €160.

Payment for parking can be made directly at the parking exit terminal (by credit card only), at the automatic pay station (payment in cash or credit card) or at the Parcs Autos reception (payment by check, cash or credit card).

Access is offered to eligible customers based on loyalty programs or the fare class of partner airlines. For more information, visit the Lounge by FDI page in our Shops & Services section.

Priority Pass, Lounge Key, Lounge Pass, Dragon Pass program customers can access the lounge by FDI under certain conditions.

For all other passengers, access to these services is subject to a fee (€18 for those over 12, €9 for those aged 2 to 12, free access for children aged 0 to 2), and can be booked directly from the Lounge by FDI & Skip the Line page in our Shops & Services section.

The Lounge by FDI is open every day:

Monday to Friday and Sunday from 4:45 a.m. to 9 p.m.

Saturday from 4:45am to 7:15 p.m.

The opening hours of the lounge are given for information purposes only and may be changed depending on the time of year and without notice.

For more information, visit the Lounge by FDI & Skip the Line page in our Shops & Services section.

Lounge by FDI access is valid for 12 months from the date of purchase.

We invite you to check your spam mail or log in to your MPL account. At any time, you can reprint or download your reservation voucher, from the "My orders" tab, then "View my order" and "Download my reservation voucher". If you still cannot find your reservation voucher, please contact us via the Contact page.

To go through the Premium Fast Track:

Scan this barcode, then your boarding pass, on the reader located at the Premium Fast Track access in the Departures Hall.

If necessary, do not hesitate to ask the agent present at the Premium Fast Track level for assistance.

To enter the Lounge by FDI:

Follow the Salon by FDI signs; the lounge is located near boarding gates 16-17

Show this barcode and your boarding pass to the hostess when you enter the lounge.

For any request for information without a reservation number (flight reservations, flights + hotels, hotels and rental cars), we invite you to contact our partner RESATRAVEL directly by telephone on 08 99 49 02 16

For any flight booked directly on an airline's website, we invite you to directly contact the airline.

If you purchased your flight from our website, our service provider RESATRAVEL generally sends you 2 emails:

1. An email entitled "Order confirmation" with a reference number starting with the letters GX followed by 6 digits and the link to your online customer file via the purple button "My reservations". From then on, your payment is validated and your reservation is confirmed.
2. An email named "Your travel document" containing information relating to your travel itinerary including the airline reference and the procedure for checking in online.

If you buy your plane ticket from the website of our online travel provider, RESATRAVEL, you can pay for your flight by credit card. You also have the option to pay in 4 installments if you are more than 65 days before your departure date and in 3 installments if you are more than 35 days before (with bank charges that correspond to a credit) or by paper or digital holiday vouchers.

If the flight has been cancelled by the company: the passenger makes a refund request to RESATRAVEL before or after the flight departure. The request is processed within 24 hours.
Full refund upon receipt of the refund by the company.

0 fees

The passenger must make a cancellation request via their order tracking.
The request is processed within 24/48 hours.
Refund within 60 days.

100% fees - Only taxes are refundable under the conditions of the ticket and at the request of the company.

An Airport Shuttle (line 620) managed by liO and the TaM bus and tram network provide easy access to Montpellier-Méditerranée Airport by public transportation from anywhere in the Montpellier metropolitan area. For more information, visit Access.

10 minutes away from Montpellier city centre and the beaches, at the gateway to the motorway network, Montpellier Airport is easily accessible by car.  For your parking at the airport, more than 3,000 parking spaces are available with or without reservation. And to leave the airport, a car rental service is also at your disposal.

A taxi service is available at the airport, with or without reservation, providing daily trips to/from Montpellier-Méditerranée Airport, from the first to the last flight.

The Airport Shuttle operated by liO provides a daily connection between Montpellier-Méditerranée Airport and Place de l’Europe in Montpellier (including Sundays and public holidays). Schedules are available on the Access page.

Depending on your airline, you can check in online directly on the airline's website or at the check-in counter in the terminal (Departures Hall) on the day of your departure. If you have checked in in advance and do not have any checked baggage, you can go directly to the boarding gate, respecting the Boarding Deadline.

Generally speaking, it is advisable to anticipate your arrival at the airport and respect the airlines' check-in deadlines.

Yes, depending on the airline used and by respecting certain formalities. For any information concerning the travel of a minor child departing from Montpellier, go to the Minor Travelers page of our Traveler's Guide section.

Children must have their own plane ticket as well as an identity document to be able to travel. Some companies also require other documents such as a travel authorization for example

Please note that it is not possible to accompany a child traveling alone to the boarding gate. If he or she is taken care of by the "unaccompanied minor" service, a member of staff from the company will accompany him or her for the entire duration of the trip

If you have specific needs (if the staff will be able to communicate with your child in a specific language for example), inquire directly with your airline

Yes, depending on the airline and respecting certain formalities. For more information, go to the Travel with a pet page.

For any information regarding the schedule and/or status of a flight, go to the Flights departures & arrivals page  of our Flights & Destinations section.

On these pages you can subscribe to alerts to be notified by email of flight status updates.

For any refund request or for any complaint concerning a flight, we invite you to contact your airline directly.

From our website, you can book your flight online, but you must pay for the trip with your credit card (you will be debited), by checking the box for payment by chèque vacances. Then, you have until before your departure to send your chèque vacances by registered mail with acknowledgement of receipt (shipping cost set by La Poste) accompanied by the form to download, print and fill out to the following address: VLC TRAVEL - RESANEO - 73 ter, rue Francis de Pressensé -Bâtiment GATE 73 - 69100 VILLEURBANNE - FRANCE. You will be reimbursed within 6 weeks maximum. Information on sending the vouchers will be indicated in your booking process. There is no ticket sales counter in the terminal. If you wish to pay directly with your chèque vacances, you can also go to a travel agency.

You can book your flight directly from your airline's website, from our website (with our online travel booking partner) or from travel agencies.

In the absence of medical or obstetrical complications, pregnant women can safely travel by air up to the 36th week of pregnancy. Most airlines impose a flight restriction for women in late pregnancy or may require written confirmation from their doctor. Contact your airline directly for their own policy on this matter.

As baggage policies are specific to each airline, we invite you to contact your airline directly. For more information, visit the Luggage page.

If you are flying with the same airline and on the same reservation, your checked baggage will be automatically transferred to your second flight. You will then only have to check it in at Montpellier Airport.
In case of flights with two different airlines or via two different reservations, inquire with each airline.

As each airline is responsible for its passengers' baggage, in the event of lost, damaged or delayed baggage, we invite you to contact your airline directly. For more information, visit the Luggage  page.

To find out more about the items allowed on board, go to the Luggage  page in our Prepare my trip section.
There are many restrictions on the products accepted for checked baggage and even more for cabin baggage.

For cabin baggage:
Liquid products must be less than 100 ml
Solid foods are allowed except for any foods containing liquid (dishes in sauce, soups, liquid or malleable fresh cheese, etc.)

Yes, you can carry medication, provided you have a valid medical prescription. For more information, visit the Medical Advice page.

Yes, you can carry baby food, regardless of its size. For more information, visit the Medical Advice page.

If you have lost an item, the airport and its partner Troov allow you to make your declaration online by filling out the loss form on the form available on Troov.com
Thanks to TROOV, you declare the lost item online in complete security, giving as much information as possible, and then you choose to have it recovered on site or sent to your home (paid services).

For any item lost on board, we invite you to contact your airline directly.

All items confiscated during security checks are systematically destroyed without the possibility of compensation.

To travel within the EU and Switzerland, a valid identity card is required. Please note: since 1 January 2014, the validity of the identity card has been increased from 10 to 15 years (issued between 1 January 2004 and 31 December 2013).

For any travel outside the EU and Switzerland, a valid passport is required to travel.

For more information, visit the Travel formalities page.

No, depending on your destination, only a valid national identity card or passport allows you to travel. For more information, go to the Travel formalities page.

Yes, depending on your destination country, a visa may be required for a simple stopover or a full stay. For more information, visit the direct destinations and stopover destinations pages.

Il est conseillé d'arriver au minimum 2h avant le départ de votre vol. 

Everyday from 4:30am to 11:00pm.

Yes, free Wi-Fi is available in the airport for a period of 2 hours. You just need to connect to the “WIFI-by-MPL-AIRPORT” network.

There are several food outlets available on the airport platform, both outside and inside the terminal. For more information, visit the  within the airport and around the airport pages.

Since the implementation of Vigipirate plans in France, there is no longer any storage space within airports.

Yes, every day from 4:30 am to 9:00 pm (times may be adjusted in the winter season), the company FROM offers a baggage wrapping service in the Departures Hall. For more information, visit the within the airport page.

No there isn't in this airport.

Yes, several airport tours are organized each year by the Montpellier Tourist Office. 

Luggage trolleys are available to you free of charge in the terminal building and in the various airport car parks.

You can send your spontaneous applications by email to rhmpl@montpellier.aeroport.fr.

To find out more about the professions, job offers and internships, go to the Careers page.

services

A Dyneff service station is available on the Montpellier Méditerranée Airport platform, 500 m from the terminal. More information on the page around the airport.

You can contact the terminal reception from 4:30 a.m. to 11 p.m.: 0 825 830 003 (0.12€ incl. tax/minute + call price)
Or via the contact form.

Charging stations for electric vehicles are available at the P2 car park.

Yes, recharge your devices with ease with THE Powready self-service charging service offered during the passenger journey! Terminals are available near the reception and in the boarding lounge, with credit card payment for a quick recharge of your devices.

An interactive PABLO terminal is also available with free access near the information counter to facilitate your customs formalities.

Find out everything about the car rental service on the page within the airport in our shops and services section.