Passenger rights
A diverted, canceled, or delayed flight? Denied boarding? Consult your rights as an air passenger.
Passengers with disabilities and/or reduced mobility
To ensure quality service and reduce wait times, Montpellier Airport informs and assists disabled and/or reduced mobility passengers (PRMs), from ticket booking to plane departure.
In order to provide a quality service and reduce waiting time, Montpellier-Méditerranée Airport informs and assists passengers with disabilities and/or reduced mobility (PRM) when they use its facilities.
Everything to make your life easier
At the time of booking
Montpellier-Méditerranée Airport advises passengers with disabilities and/or reduced mobility :
To inform their airline of their assistance needs, travel agency or tour operator, as soon as the reservation is made
or at least 48 hours before the flight's departure.
- Check in online with your airline to save time at the airport.
Immediate care
At the airport
Passengers are advised to report to the information desk located between Departures Hall 1 and Arrivals Hall 1 so that they can be taken care of until they board the aircraft.
- A PRM call point is available outside the terminal : at gate C in the departures area opposite car park P2.
- Check-in : Passengers are advised to arrive two hours early if they wish to benefit from check-in assistance.
Accessibility
Adapted equipment and a team of trained staff are available to welcome passengers with disabilities and/or reduced mobility, in particular to enable them to board and disembark the aircraft, as well as to move around in our terminal customer areas.
Airport shuttle bus: The shuttle bus has a single wheelchair space. Passengers in wheelchairs are invited to contact Hérault Transport by email: info@herault-transport.fr
Car parks
- 12 adapted parking spaces are available in car park P2
- 15 adapted parking spaces are available in car park P4
- 26 adapted parking spaces are available in ca car park P6 100% Web.
For further information
European regulation n° 1107/2006 - rights of PRMs
reglementation-europeenne-1107-2006-du-5-juillet-2006.original.pdf
Montpellier Méditerranée Airport's quality commitment to PRMs
engagement-qualite-aeroport-montpellier-mediterranee-aupres-des-phmr.original.pdf
To learn more about the rights of people with disabilities and people with reduced mobility when they travel by air, we invite you to visit the website of the Ministry of Ecological Transition and Territorial Cohesion.
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Medical advice
Advice and information on health requirements, medical assistance, and vaccinations required depending on your destination.
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Parking rates and booking
The best price adapted to the duration of your trip.
